An error has occurred during the file upload

How to solve "An error has occurred during the file upload" error on your Prestashop installation.

Note: this error can happen when you are trying to upload a zip exceeding the upload limit of Prestashop.

Our themes can be installed using ThemeInstallator or the native interface of your Prestashop installation (Admin > Preferences > Themes).
If you cannot install a theme or you read this kind of message:

An error has occurred during the file upload

you can use one of these alternative methods.

Solutions

Define a new limit upload

In this case you can increase this limit using your Administration > Preferences
Here you can find a box called Upload quota and compare the value of the maximum file upload allowed by your server:

Change value of the field called File value upload limit, save and try to install our theme again.

Import from FTP (Prestashop 1.6.x > Add new theme)

If previous solution fails, you can follow these steps:

  1. Use your favourite FTP programme and upload our zip to
    /your-online-installation/themes/
  2. Login your Administration; go to Preferences > Themes and click Add new theme

  3. Scroll the page to the box called IMPORT FROM FTP
  4. Use the dropdown and select the archive (.zip)
  5. Click Save
  6. Follow every step of installation
  7. Finish your installation
  8. Check that your theme is enabled (Preferences > Themes)
  9. Follow every step of our Documentation to setup everything properly.

Import from FTP (using Theme Installator)

  1. Use your favourite FTP programme and upload our zip to
    /your-online-installation/modules/themeinstallator/import/
  2. Login your Administration
  3. Go to Modules
  4. Install or search Theme Installator (Import/export a theme)
  5. Click Configure
  6. Scroll the page to the box called IMPORT FROM FTP
  7. Use the dropdown and select the archive (.zip)
  8. Click Save
  9. Follow every step of installation
  10. Finish your installation
  11. Check that your theme is enabled (Preferences > Themes)
  12. Follow every step of our Documentation to setup everything properly.

Theme used in this article

Prestashop Tutorials

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