Our free support is available for all our themes.
We generally provide feedback on any support queries within 2 business days.
Anyway in case of a long queue or if we are busy it may take longer.
We provide free support only for our themes and not for general support about platform system and only for a not modified core platform system.
We invite you to read our Support Policy for further informations.
Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
For your reference we provide complete archives and history of all your support requests.
Options Zen e Serenity are extra paid services to extend our free support.
Zen can be purchased together with our theme at the official marketplace Prestashop.
Serenity can be purchased here.
Both options include:
Our Knowledge Base is designed to allow people to retrieve information quickly.