Eligibility conditions for a refund request.
We firmly develop and stand behind our products 100%.
Anyway we understand that they cannot be perfect.
If you would like to request a refund, please open a support ticket.
Eligibility conditions for a refund request
When requesting a refund, we respectfully ask that you meet the following refund policy conditions:
- You are within the first 14 days of the purchase even if you did not start the download of purchased product(s).
- You have an issue that we are not able to resolve and this issue makes your shop unusable.
- You have contacted our support team and allowed us to attempt to resolve your issue(s).
- You agree to deactivate and uninstall the product from your site if a refund is granted.
- Refunds will be offered at our sole discretion. By purchasing product(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.
: technical issues caused by any kind of modifications (core, themes, modules), incorrect installations, 3rd party plugins or other software, will not provide grounds for a refund.
Last Updated: 29 Oct 2019