General Questions
- What is Prestashop?
- How do I install Prestashop?
- What is a theme?
- How do I install your themes?
- How do I customize a theme?
- Can I translate a theme?
- Do you provide support?
- What versions of Prestashop are supported?
Pre-Purchase Questions
- Can I test a theme before purchasing?
- How do I purchase a product?
- Which payment types do you accept?
- I can’t check out!
- I haven’t received my receipt/link to download!
- Where do I download my purchase(s)?
- Are download link valid for a lifetime?
- What happens if my download link is expired?
- How much does it cost to renew my purchase?
Theme Questions
- How long will I receive updates and support?
- Does my theme ever expire?
- Does my theme include PSD files?
- I can’t find my theme, has been it retired?
- Can I use my theme on multiple sites?
- Can I use a theme I purchased for client site?
- Can I remove the footer credit?
Bundle Questions
- What is a Themes Bundle?
- Can I use my Themes Bundle on multiple sites?
- How much does it cost to renew my Themes Bundle?
General Questions
What is Prestashop?
Prestashop is a powerful, complete and free platform for creating and managing ecommerce sites.
It does not require buying licenses or usage fees costs unless you do not want to extend the functionalities with additional modules and/or change the appearance by using a new theme. ↑ Back to top
How do I install Prestashop?
You can download Prestashop for free and install it by hand on your web space or from your website hosting control panel (if available).
It will have to comply with certain technical requirements: you can check them by reading the official documentation or ask your hosting provider. ↑ Back to top
What is a theme?
A Prestashop theme (or template) is the set of layout and functionalities that can be enabled for your ecommerce site.
Prestashop is bundled with its own standard theme.
You can change your site’s look and feel by creating a new theme according to your needs or by using our themes. ↑ Back to top
How do I install your themes?
Our Prestashop themes are easy and quick to install: just click the button “Add new theme”, Select the .zip file that you saved on your local PC, click the button “Save”.
Now you can finish to configure your new theme by following our documentation. ↑ Back to top
How do I customize a theme?
It depends on what your goals are: if you want to upload your own logo, define your navigation, categories, products, how many products and blocks to display etc., well these operations are native, that is, are built into Prestashop and our themes.
If you need to modify colors, backgrounds, structure, if you need to modify decisively, if you need to add more functionalities, you need a basic understanding of HTML and CSS to modify the layout and style of your theme.
If you request a modification which only requires a few lines of code, we will assist you.
If your request is beyond our level of free support, we write to you to let you check our solutions and rates. Anyway if we are busy, we are forced to decline or postpone your request. ↑ Back to top
Can I translate a theme?
Our themes are translatable in all languages: just use the translation tool integrated into the back office of your PrestaShop Store. ↑ Back to top
Do you provide support?
Our Prestashop themes come with an illustrated documentation included in the package to properly configure your new theme.
If you need additional assistance we provide free support through our Ticket System.
Our support is for our themes and not for general support about platform system and only for a not modified core platform system. ↑ Back to top
What versions of Prestashop are supported?
We currently support Prestashop 1.6.x and 1.7.x ↑ Back to top
Pre-Purchase Questions
Can I test a theme before purchasing?
Yes, you can access each theme demo from its product page and see how the theme works. ↑ Back to top
How do I purchase a product?
Browse our Prestashop themes, find the product you like to use, and click on the “Get this theme” button.
At the checkout page you can purchase your product: log in into your existing account to use saved information or register a new account. ↑ Back to top
Which payment types do you accept?
We currently accept payment via: Visa, MasterCard, Discover, American Express card, etc. ↑ Back to top
I can’t check out!
Oops, that’s not a good thing but sometimes it can happen. Write us and we will be happy to help you. ↑ Back to top
I haven’t received my receipt/link to download!
Usually an e-mail is sent you when your payment is approved so once your order is complete, you should receive an email.
Links to download are not included into the message: to download your product, log into your account and go to “Purchase History”: you will see all products you can download. ↑ Back to top
Where do I download my purchase(s)?
To download your product, log into your account and go to “Purchase History”: you will see all products you can download. ↑ Back to top
Are download link valid for a lifetime?
No, each download link is valid from the date of purchase and for as long as your plan is valid: you will see the date of validity for each link. ↑ Back to top
What happens if my download link is expired?
If your download link expired, you can still use the product on your site for as long as you like but you can no longer access the file for download or receive support or updates for the product unless you renew your purchase. ↑ Back to top
How much does it cost to renew my purchase?
Each renew costs the 100% of the purchase price. ↑ Back to top
Theme Questions
How long will I receive updates and support?
You will receive updates and support as long as your plan is valid and your download link is valid: you will see the date of validity for each purchase. ↑ Back to top
Does my theme ever expire?
Your theme will not expire, that is: it will work.
Anyway you will receive updates and support as long as your plan is valid and your download link is valid: you will see the date of validity for each purchase. ↑ Back to top
Does my theme include PSD files?
Our themes come with some PSD files (Photoshop/Gimp format) included in the package so you can change banners or other small graphic elements.
The complete mockup is not provided. ↑ Back to top
I can’t find my theme, has been it retired?
Sometimes it can happen: we retire some themes to replace them with new ones with better design and more functionality.
Anyway you will receive updates and support as long as your plan is valid.
Customization is not provided for retired products. ↑ Back to top
Can I use my theme on multiple sites?
You can use a theme on a single domain only, unless you purchased a Themes Bundle. ↑ Back to top
Can I use a theme I purchased for client site?
Yes you can without violating our terms: for example, you can use a theme on a single domain only, unless you purchased a Themes Bundle.
If you use a theme you purchased for your client, we can assist you through our ticket system, not your client: she/he will need to purchase an additional theme from us to access our support. ↑ Back to top
Can I remove the footer credit?
You are bound to preserve the copyright information intact, this includes the text/link at bottom of themes (Intellectual Property Rights).
Anyway you can add your name (if you are a developer or agency) or your client name. ↑ Back to top
Bundle Questions
What is a Themes Bundle?
If you are tired of paying for theme or per domain basis, you can choose to purchase our Themes Bundle: you will get access to all our Prestashop themes for 12 months.
In this period you can download new themes too (until your plan is valid: 12 month starting from the date of payment). ↑ Back to top
Can I use my Themes Bundle on multiple sites?
Yes, you can use our themes on an unlimited number of domains.
Note that you will receive updates and support as long as your plan is valid and your download link is valid: you will see the date of validity for each purchase. ↑ Back to top
How much does it cost to renew my Themes Bundle?
Each renew costs the 100% of the purchase price. ↑ Back to top